The same agent answers the phone first time and replies to WhatsApp messages: it books and changes appointments on your real calendar, opens whatever requests are needed and leaves you every conversation written up in the panel, spoken or typed, with what it looked at to answer.
From €350 a month, with 500 minutes, WhatsApp and a page with your services included.
Not one call is missed
Even at night, and a call that cannot get through waits its turn
The calendar fills itself
It only offers slots that exist
Phone and WhatsApp
The same agent, and the same record
AI notice when it answers
Your customers know what they are talking to, and you comply with the regulation
Callers do not notice that there are only two people behind the counter. Their call is picked up first time, they are given an appointment, told how their matter is going and addressed by name.
Opening hours, prices, where you are, an appointment that needs moving: the agent deals with that. Your team only takes the calls that need a person, and they are taken by whoever is accepting calls at that moment.
It transfers the call to the right person
The eleven o’clock at night call, which used to go to voicemail, ends in an appointment. And during that same call the agent sends a payment link, takes a card payment or sets up a recurring fee.
Payment links and recurring fees
It greets them by name and carries on where they left off. The record creates itself, duplicates are merged, and the appointment reminder includes a link so that the person can change it themselves.
Up to six reminders per appointment
Every request or incident comes with its reference, read out over the phone, with an assignee and a committed date: 4 hours if it is urgent, 24 if it is high, 72 for normal ones and 7 days for low ones.
Requests inbox in the panel
A garage, and a customer asking about her car who wants to come and pick it up. On the right, what the agent checks as it talks.
Agent 00:02
Vidal Brothers Garage, good afternoon. You’re speaking to an artificial intelligence assistant. How can I help you?
00:09 Caller
Hello there. I’m calling about the car I left on Monday, the Golf. I wanted to know if it’ll be ready for Thursday, because that’s a good day for me to come and pick it up.
Agent 00:21
I recognise you from your number, Marta. Your Golf came in on Monday for the clutch and at the moment it’s waiting for a part. For collection on Thursday I have two slots left: 9:30 or 12:00.
00:38 Caller
Twelve is better. But if the part doesn’t arrive, let me know, because I don’t want a wasted trip.
Agent 00:52
That’s booked: Thursday at 12:00 for collection. I’ll send you a reminder on Wednesday evening with a link in case your plans change. And I’m leaving a request for the workshop manager to confirm the part with you; the reference is AV-0042, let me spell it out: A, V, zero, zero, four, two.
What is saved when the call ends
The record, from the number calling
Name, vehicle and the last thing that was discussed with her.
The status of the repair, live
It asks the garage’s system and says what it finds. That data is not copied here.
Thursday’s collection slots
The two it offers exist in the calendar; there are no others.
Who the request goes to
Assignee and committed date, according to the priority.
This is a written re-creation. We wrote the dialogue ourselves to show how a call goes. If you would rather hear the real agent, there is a recorded call just below.
A customer calls to find out how a fault they reported earlier is going, and does not have the reference to hand. The agent finds it, tells them what stage it is at and the time the team has committed to. Under a minute, from start to finish.
The artificial intelligence notice. First of all, before the agent says anything.
“I don’t have the reference to hand.” The agent finds it anyway, from the number they are calling from.
The status and the committed date. Not “we’ll call you”: the day and time the team has committed to.
A test call, not a real customer. The business and the person are made up, and the caller is another synthetic voice. It was recorded in an environment without a switchboard, so the notice at the start has been added on top; on a real call the switchboard plays it. Long pauses have been trimmed. The rest is the call exactly as it happened.
Your switchboard stays as it is. The only thing that changes is where the calls you choose go.
All of them, or only the ones nobody picks up within three rings, or only those outside opening hours. Forwarding is set up with your carrier. If you would rather start with a separate line, we give you a new number.
Services, prices, opening hours, how long each appointment lasts and what the agent can say about each piece of data: whether it says it, only partly confirms it or never shares it. It is tested before it is published.
From the first call you have the transcript, the requests and the calendar. And a backup number the call goes to if anything fails: an agent cannot be published without that number.
Four screens you will look at every day: the call, the calendar, the requests and WhatsApp.
Each turn shows its time, how long the response took and what the agent looked up to give it. If a call went wrong, you can see at which turn and why.
Whatever the agent books goes in here, on the slots that really are free. You move an appointment by hand when needed and the reminder adjusts itself.
Every request the agent opens goes into the inbox with its reference and a deadline based on the priority it was given. Anything overdue can be seen at a glance.
Confirmations and reminders go out automatically, and each person’s reply reaches their appointment: “Confirmo” (I confirm) confirms it and “Necesito cambiarla” (I need to change it) flags it in the calendar. When someone from the team is needed, they take over the conversation and reply from the business.
The script for a practice is not the same as for a workshop. The words change, and so do the length of each appointment and what needs to be asked before giving a time.
Patients asking for appointments, check-ups that get moved and first visits that take longer than a follow-up. Health data does not reach the agent.
See how it works for a practiceStudents and families asking about class times, free places and fees. The agent sets up the fee and sends the payment link.
See how it works for an academyCustomers asking how their repair is going, technicians with the day’s route and requests that need to be opened with a reference and an assignee.
See how it works for a workshopTables and bookings in the middle of the rush hour, changes to the number of diners and last-minute cancellations, without anyone putting down the tray to answer the phone.
See how it works for a restaurantCustomers with an incident who want a reference and a date. The agent opens it, reads out the reference and says when they will get an answer.
See how it works for a customer service teamIf appointments are booked, requests are opened or the status of something is checked over your phone, the agent is set up in the same way, with your vocabulary.
Tell us about your caseThe artificial intelligence notice plays on every call and cannot be switched off. You decide the rest, and there is a written record of who decided it.
ISO/IEC 27001: certification in progress
Privacy and security in detailYou switch it on if you want it. And if the AI notice has not played, nothing is recorded.
From 7 days to 3 years. Recordings without a chosen retention period are deleted after 30 days.
Owner, editor, read only, billing and the platform team. Every time someone listens to a recording, it is logged.
It does not reach the agent or any model. Sensitive data is encrypted, and consent is recorded.
We are working on the delivery side: delivery slots, notifications to the recipient and shipment status checked by phone. It is not available yet and we are not giving a date.
We prepare an agent with your services, your opening hours and your way of speaking, we call you and you try it for yourself. Then we show you the panel with that call in it.