€350 a month. The other calculation is what it costs you not to answer.
One monthly fee, some included minutes and a price per minute if you go over. There are no other variables: the whole panel, WhatsApp and a landing page with your services are included in the starting price.
In seconds
From pick-up to hang-up
No cut-off
Even if you use up your allowance
75% and 90%
We notify you before you get there
By agreement
Additional options, tailored to you
The price
One price
All of Gestión Smart
The phone answered, the full panel and the setup. One monthly fee and nothing else to decide.
From€350a month
The fee is paid monthly, and extra minutes go on the invoice for the month in which they are used.
Extra minute: €0.65, without the service being cut off
The whole panel: calendar, requests, records, payments and switchboard
WhatsApp: confirmations, reminders and notifications
A landing page with the business’s services
We build it as part of the setup and it is included in the price: what you do, who for, opening hours, where you are and how to book an appointment.
Beyond that
The same thing, at whatever size you need
Starting from that €350, whatever the business needs is extended. The product is the same; what changes is the size. Each extension is agreed with the business, so there is no rate card here: we talk and a figure comes out of it.
More minutes a month
If the phone rings more than fits into 500 minutes, the minutes allowance is increased.
More simultaneous lines
So that several calls can come in at once mid-morning without anyone having to wait.
More voice agents
One per site or per service, each with its own voice and knowledge.
More phone numbers
Different numbers for sites, campaigns or each branch’s usual phone number.
More people with panel access
As many of the team as you need, with the same five access roles as always.
Custom development
Connections to your software, screens of your own or whatever your way of working calls for.
None of these extensions has a list price: it depends on how much you extend, and it is agreed before anything is touched. Everything else stays put, however much you extend: the whole panel, WhatsApp, the landing page and the way minutes are counted remain the same.
In AI phone answering almost nobody publishes their price: you have to write in, wait and sit down with a salesperson. When a figure finally appears, comparable platforms in Spain start from around €800 a month. We start at €350 and we say so here.
The price, out in the open
You can work out what it would cost you without talking to anyone. If it does not suit you, you have not wasted a meeting.
The panel is included
Almost all of them are a voice layer that connects to the software you already have. If you have none, here you get the calendar, records, requests and payments, without buying anything else.
And what we do not do
One call at a time, six European languages and, as for certifications, ISO/IEC 27001 still in progress. It is written here before you ask, not after you sign.
If you need thirty languages, a thousand calls at once or a tender that requires certifications, there are platforms for that, and we are not one of them. This is built for the business that is losing calls today because there is nobody free to answer them.
The small print, in large type
How minutes are counted and what happens if you go over
Four rules. They are the same however much you extend, and they do not change from one month to the next.
1
Going over does not cut off the service
If one month your phone goes wild, the agent keeps answering it. Extra minutes are billed at €0.65 per minute and that is it: the line is not blocked, and there is no surcharge for going over.
2
We notify you at 75% and 90%
Two notifications before you reach the end of your allowance, in the panel and by email. That gives you time to decide whether to increase the included minutes or would rather pay for that month’s extra minutes individually.
3
Counted in seconds, rounded once
From pick-up to hang-up. A 40-second call is 40 seconds, not a minute. At the end of the month they are all added up and rounded once, on the total.
4
Extending does not move anything
If you add minutes, lines or agents, the limits are adjusted and that is it. Your calls, records, requests, agents and voices stay where they are, in the same account.
The month’s minutes, visible in the panel from the first day of the cycle.
An example calculation
The 500 minutes are included. A busy September goes up to 740 minutes: that is 240 extra at €0.65, in other words €156 on top of the €350 monthly fee. And that month nobody went unanswered.
No extras
What is not charged separately
There are two lines on the invoice: the monthly fee and, if there were any, the extra minutes. All of this is included.
People with panel access
The two included in the price, with the five access roles.
Reminders
Up to six per appointment, each with its link to cancel.
The requests portal
The page where your customer follows their request, with no limit on requests.
Voices
Recording your team’s voice, recording it again and having its empathetic version.
Knowledge and its connections
What you write, what you import and what the agent looks up live.
Transcripts and the log
Every call turn by turn and who changed what, kept for as long as you choose.
The notice that an artificial intelligence is answering plays on every call and cannot be switched off. It is not charged for either: it is part of answering the phone.
Frequently asked
Questions about the invoice
What happens if I go over my included minutes in a month?
The service is not cut off: the agent keeps answering the phone just as it does for the rest of the month. Extra minutes are billed at €0.65 per minute, and before you get there we notify you twice, at 75% and at 90% of usage.
How exactly is a minute counted?
From pick-up to hang-up, in seconds. There is no rounding call by call, which is where invoices get inflated: all the seconds in the cycle are added up and rounded once, on that total.
What is the landing page included in the price?
A page with the business’s services, built by us as part of the setup: what it does, who for, opening hours, where it is, how to call and a form or a button to book an appointment. We write it from what you tell us, publish it and keep it updated when anything changes. It is not charged separately and you do not have to maintain it.
How are simultaneous lines added?
We talk about how many conversations at a time you need, agree the price with your business and activate them on the same account. There is no list price and no move: the agent, the number, the calendar and the records stay the same, and only the capacity for parallel calls goes up.
What does “1 call at a time” mean?
How many conversations the agent can handle at the same time. For most businesses one is enough: booking an appointment by phone takes less than two minutes, so the line is soon free again. When the line is busy, callers wait in order of arrival or leave a message: you decide that in the switchboard, and the panel shows you how many times calls overlapped. With that figure in front of you, you can decide whether it is worth adding lines; without it, adding lines means paying just in case.
Do I pay extra for the requests portal, the reminders or the people with panel access?
No. The whole panel is included in the price: calendar, records, requests with their public portal, reminders, payments, “Ask your data”, change log and switchboard. The only thing billed separately is minutes beyond the allowance.
Before you decide
Call it yourself and see how many minutes you really need.
We look together at how many calls you receive and how long they last, and a figure comes out of it. If the 500 minutes in the starting price are more than enough, we will tell you.
