Calls · Outcomes · Quality

Call analytics: your call outcomes, in verifiable figures

The panel counts how many calls your business receives, how many the agent resolves, what it gets done on each one and when they peak. The figures come from your own calls, not from estimates, and from them you can go straight to the conversations behind them.

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0 figures calculated by the AI: the server counts them from your calls

7 actions recorded on each call, from the appointment booked to the payment link

5 reasons why a call is flagged for review

Last 30 days

Compared with the previous 30 days

ExampleIn development

Calls received

412 +12 %

Resolved by the agent

81 % +3 pts

Appointments booked

128 +15 %

Plan minutes

868 / 1000

Calls per day Sat and Sun in a lighter shade

The time slot with the most calls: Mondays from 9:00 to 10:00, with 14.

The analytics panel

Everything that happens on your phone line, on a single screen

Choose a period and the panel compares it with the previous one: by day up to a month, by week up to six months and by month beyond that, with up to 400 days of history. You can filter by agent, by phone number and by channel.

Call outcomes

ExampleIn development

From received to resolved, step by step: each call sits in a single box and the totals add up. Click a bar and you will see those calls in Conversations.

Calls received 412

Hung up before speaking 41

Spoke to the agent 371

Resolved 301 · 81 %

To review 52 · 14 %

Unresolved 18 · 5 %

What the agent achieves

ExampleIn development

The calls with each outcome. Only what the agent actually completed counts: if the calendar lookup failed, there is no appointment.

Appointment booked 128

Message taken 64

Open request 23

Transferred to your team 17

Appointment rescheduled 14

Payment link 9

When calls peak

ExampleIn development

The week, hour by hour and in your business’s local time. To organise shifts and decide how many simultaneous calls you need.

Mon Tue Wed Thu Fri Sat Sun

8:0012:0016:00

Less More

The calls that never got through

ExampleIn development

How many calls found every line busy, at what times it happened, what the caller heard and how many got through after waiting.

Did not get through: no line free 6

Got through after waiting 14

Average wait 12 s

5 of the 6, on Mondays from 9:00 to 10:00. If this keeps happening, you can expand to up to 25 simultaneous calls.

Agent quality, by version

ExampleIn development

Speed, lookups that succeeded and how the tone of each conversation ends, by agent and by version. That way you can see whether a change to the script makes things better or worse.

Reception agent · version 12

Responses in 2 s or less 94 %

Successful lookups 99 %

End in the same or a better tone 92 %

Looked for a slot and none was free 7

Who calls you

ExampleIn development

How many different people call and how many call back. Phone numbers are counted, but not shown.

Different people 286

Called twice or more 74

Observations

The panel points out what has changed

When there is enough data, the panel highlights up to three facts from the period: which figure has changed, in which time slot calls went unanswered, the most frequent review reason or the hour with the most calls.

With fixed rules

No language model involved: only when the period has at least 30 calls and a figure changes by at least 10%, so that coincidences are not flagged.

From the figure to the calls

Call outcomes, actions, review reasons and each agent lead to the list of those calls, with their transcripts and summaries.

Today, hour by hour

Today’s calls compared with yesterday’s up to the same time, and how many are in progress right now.

Observations for the period

Last 30 days

ExampleIn development

Calls are up 12% on the previous 30 days.

On Mondays from 9:00 to 10:00, 5 calls did not get through: no line was free.

The time slot with the most calls is Mondays from 9:00 to 10:00, with 14.

Example made up for this page: the observations come from your business’s calls.

Appointments and sales

From call to appointment, and from appointment to sale

Calendar and sales funnel figures, with the same rules: a period, the comparison with the previous one and no personal data.

Appointments and reminders

ExampleIn development

How many appointments the agent books, how many are confirmed through reminders and how many people turn up. Test sends do not count.

Appointments booked

By the agent: 128
In the panel: 63
Via link: 41

Reminders

Sent: 210
Confirmed: 168
Change requested: 9
No reply: 31
Not delivered: 2

How they ended

Attended: 88 %
Cancelled: 6 %
Did not attend: 4 %
Not marked: 2 %

Sales funnel

ExampleIn development

New leads and where they come from, close rate, days in each column and those that have not moved for more than two weeks. The funnel’s AI comments on these same figures.

New leads

21 from calls · 5 by the AI · 8 by hand

Close rate

38 %

8 won · 13 lost

Days in Conversion

on average

Stalled for over 14 days

worth contacting

See the sales funnel

Natural-language questions

Ask in your own words and get the exact figure

In “Ask your data”, you write the question as you would ask it in a meeting. The language model only interprets what you want to know; the server does the counting on your data, and the answer shows the figure and the table it comes from.

The model works with counts: it does not see names, phone numbers or notes.
The figure comes from the calculation, not from the text: if the model gets the wording wrong, you can see it.
Appointments, no-shows, occupancy, new customers, invoicing, most requested services, calls and requests.

How many people missed their appointment in September?

In September, 11 people did not turn up, out of 254 appointments: 4.3%.

11 no-shows

from 01/09/2026 to 30/09/2026

Behind every figure, the full call

Every conversation is kept in the panel with its transcript, its summary and what the agent did. From there you can review what did not go well.

List of calls in the panel, with each call’s number, when it came in, its duration, turns, tone and status. — Conversations: all calls, with filters by date, agent, channel, tone and status.

A call opened in the panel: the phone number, the duration, the turns, whether it was recorded or not, the transcript and a box with what the agent looked up. — A call opened in the panel: the turn-by-turn transcript and what the agent looked up.

Outcome and actions

When the call ends, a summary classifies it as “Resolved”, “Unresolved” or “To review”, with the actions the agent actually completed.

Reasons for review

A lookup that failed, a message taken, an open request, a caller getting angry or a call that ended without an appointment.

Response time

How long the agent took to start replying in each turn: up to 2 s is normal; from 2 to 4 s, slow; over 4 s, worth reviewing.

The tone of the conversation

The emotion in each turn, to see whether the call ended better or worse than it began.

Privacy

Figures without personal data

The analytics count calls, not people: they help you decide without exposing anyone.

No phone numbers or names

Different people and repeat callers are counted, but no number or name appears in the analytics.

Access by role

Each query is limited to your business, and only the owner and billing roles can see the cost of the service.

Health data kept away from the model

In healthcare businesses, no clinical data reaches a language model.

Frequently asked questions

Frequently asked questions about call analytics

Where do the figures come from?

From your own calls. The server counts them from the record of each conversation, with a single definition for each figure across the whole panel. No language model does the counting or estimates results.

When is a call considered resolved?

When the call ends, the AI summarises it and classifies it as “Resolved”, “Unresolved” or “To review”. If a lookup failed or there is any reason to review it, it does not count as resolved, even if the agent booked the appointment. Actions, such as an appointment booked or a message taken, only count when the agent completed them.

Can I see the calls behind a figure?

Yes. In Conversations you can filter calls by date, agent, channel, tone or status, and open each one with its transcript and summary.

Who can see the analytics?

Any role in the business can see the call figures. Only the owner and billing roles can see the cost of the service.

What languages is the panel available in?

In Spanish, English, German, French, Italian and Portuguese. Each person sees the figures and labels in their own language.

How much does call analytics cost?

At no extra cost: it is part of the panel, which is included in the single plan at €300 + VAT a month with 1,000 minutes of conversation. Each additional minute costs €0.65 + VAT.

Free consultation

See in the demo how your call appears in the panel

You call the agent from your mobile and then we go through the call together in the panel: the transcript, the summary and what the agent got done. The consulting to set it up is free of charge.

Request a demo See pricing: €300 + VAT/month

Calculated figures, not estimates No phone numbers or names in the analytics Included in the panel